Frequently Asked Questions

What is the process involved to set up a new logo for embroidery?
What is the general order process?

Will the customer see a stitch out or a proof of their design?

What turn-around time can customers expect when ordering in garments?

Do you create logos from scratch?

What are VECTOR graphics?

What is an EPS?
What is a PDF?
Why do I have to supply PMS colours with my artwork?
Why can I not supply artwork in a Word and Publisher documents?
What is the set-up fee and what is it for?

What is embroidery?

What type of items can you embroider on?

Do you embroider towels?

What type of font can you use on towels?

What size logo is recommended for embroidery on a shirt?

What is the smallest size text which can be used to embroider?

What are the headwear embroidery dimensions for front positioning?

How many thread colours can I use in my logo for embroidery?

What other positions can my logo go?

What is screen printing?

What options are there for printing?

Is it cheaper to screen print or embroider?

Can you print onto dark garments?

Can I bring in my own garments in for embroidery and printing?

What type of customers have you printed/embroidered for?

What is the minimum quantity to make up custom stubbie holders?

What is your refund policy?

What are your payment terms?

 

What is the process involved to set up a new logo for embroidery?

In order to give you an accurate quote on any work we need to see your artwork. Please email all artwork to accounts@wearcorporate.com.au, with a brief description of what is wanted.

In order for us to embroider your logo, the logo must first be digitised to produce a digital template for the machine to follow. The cost of digitising depends on the complexity of your design and the amount of stitches. Once we have received and reviewed your artwork we will be able to quote you on the digitising and the embroidery cost.

Once we have your digitised logo on file, if you wish to use the same logo and size on future orders, there will be no further digitising cost. If you wish to make significant changes to the logo (i.e. size and artwork) the logo may have to be re-digitised or altered, which will incur a fee.

A stitch out of the logo will be produced for approval by the customer, before embroidering onto garments.

 

What is the general order process?

Step 1:
Initial customer inquiry

Step 2:
Suggest brands and styles and customers to choose from a selection of catalogues.

Step 3:
Sample garments are provided to the customer for sizing if necessary.

Step 4:
The customer must provide Wear Corporate with a copy of their logo.

Step 5:
Wear Corporate will provide the customer with a quote, which is valid for a period of 30 days (to be approved before the order can be placed).

Step 6:
A 50% deposit will be required at approval of quotation (unless prior arrangement)

Step 7:
Wear Corporate will create an artwork proof for print option, or a stitch out for embroidery to be approved by customer.

Step 8:
Once approved the order is placed and put in queue to be printed or embroidered.

Step 9:
The customer is contacted when garments are ready to be collected.

 

Will the customer see a stitch out or a proof of their design?

Yes, clients are either sent a copy (logos and design proofs) or can view the sample in-store (stitch-outs).

 

What turn-around time can customers expect when ordering in garments?

2-3 weeks depending on job specifications.

 

Do you create logos from scratch?

Our graphic artist can assist you with your artwork and design needs. Please note that this will incur an additional fee.

  

What is the set-up fee and what is it for?

For embroidery, a set up fee is a one time fee charged, providing no changes are required to digitise your logo (ie; converted to a format the embroidery machine can use).

For screen printing, a set up fee is a one time fee charged (unless changes are required). These are based per film/screen set up, for each colour/logo.

 

What is embroidery?

Embroidery is a machine stitching onto fabric using thread.

 

What type of items can you embroider on?

Most fabrics, as long as the fabric is not too thin or thick. Please contact us if you have any queries about materials.

 

Do you embroider towels?

Yes, we do. Please ask our friendly staff about our font options and pricing.

 

What type of font can you use on towels?

Snell (lower case) and Zephyr (Upper case)

 

What size logo is recommended for embroidery on a shirt?

Usually maximum dimensions are between 50 - 100mm wide for front side logo.

 

What is the smallest size text which can be used to embroider?

5mm high is the smallest size text. However, this must be digitised.

 

What are the headwear embroidery dimensions for front positioning?

The logo cannot exceed 60mm in height and can be up to 100m wide.

 

How many thread colours can I use in my logo for embroidery?

Your embroidered logo may include up to 15 different thread colours.

 

What other positions can my logo go?

Left hand side of chest, Right hand side of chest, right hand sleeve, left hand sleeve, across back of shoulder, etc. Other option are available, depending on the garment. Please see staff for more details.

 

What is screen printing?

Screen printing is a technique using screen and ink to print onto selected fabrics.

 

What options are there for printing?

Option 1: Screen Print / Transfer Print
Is set up with film and is based on colour quantities. The maximum quantity of colours used is 6.

Option 2: Film to Flex Full Colour Digital Print
This printing technique is used for full colour logos with no film set ups. It is a film print which is thicker. This option is not long lasting and is ideal for one off garments.

Option 3: Cut Flex
Is mainly used for individual names and numbers on garments. i.e. sporting garments. Logos are not done in this format.

Option 4: Sublimation
Sublimation is a process of printing direct to fabric. It is a full colour print with no set ups. The colour penetrates the surface of the item so that the result is colourful, long lasting and resistant to scratching. However, this can only be done onto white garments made of polyester, not cotton.

 

Is it cheaper to screen print or embroider?

It depends on the size of the design, the quantity, the number of colours and the number of logos on each garment. Embroidery can be cheaper if it is a multiple colour logo. However, if the logo is full of stitches, this might not be the case. Quoting will best determine the cheapest option for each individual order.

 

Can you print onto dark garments?

Yes

 

Can I bring in my own garments in for embroidery and printing?

Yes, you can bring in your own garments. Please note, Wear Corporate have a minimum production charge. Please enquire instore for more information.

 

What type of customers have you printed/embroidered for?

Government agencies, schools, corporate companies, sporting clubs, small businesses and many more.

 

What is the minimum quantity to make up custom stubbie holders?

20

 

What is your refund policy?

  • A refund or exchange of equal value can only be issued within 7 days of the date printed on the receipt.
     
  • Customers wanting to return items for a refund must first show the receipt for the goods. The goods must have a swing ticket and all promotion tickets intact and be free of any marks or damages. Only then may a customer have a refund.
     
  • A store credit will be issued within 7 days of the date printed on the receipt if the garment and the tickets are all intact but the customer does not have the receipt.
     
  • Garments that are returned marked, worn or damaged by fault of the customer will not be accepted for refund or credit.
     
  • Garments returned that are faulty by fault of the supplier will be returned to the supplier for credit approval before you are issued a credit note or a refund.
     
  • No refund or exchange on sale items.
 

What are your payment terms?

Wear Corporate does not provide terms accounts. Any request for an account for payment terms will be assessed on a case by case basis and no guarantees of acceptance are given. Payment for all completed work is due on completion/collection, unless prior arrangement.


 

Artwork Print Specifications

All artwork must be submitted in an EPS Vectorised Format.

Vector elements can be enlarged to any size retaining the crispness at all times.

Raster images are not accepted (JPG, GIF, BMP and TIFF), due to a low quality outcome.

File formats accepted are Adobe Illustrator EPS, AI and workable PDF files).

Must be saved as CS3 or earlier.

All fonts must be converted to outlines

We require PMS numbers where applicable

Make sure that when you are selecting PANTONE colours from your swatch library, select from the PANTONE solid coated (e.g. PANTONE 128 C).

Please nominate as full (not percentages of colour)

Providing Artwork

Wear Corporate Art Department runs on MAC platform, however we do accept PC files, so we request that digital files be sent of your logos and designs.

The more you can supply, the faster we can proceed with your order.

Files can be emailed to studio@wearcorporate.com.au If file is larger then 5MB please send or bring in artwork on a flash drive or CD/DVD.

Microsoft Word and Publisher files are not accepted. Any artwork supplied in this format will be issued with an artwork set up charge to rebuild the artwork.

Artwork adaptation

Whilst we provide 15 minutes uncharged design/setup time with every order, please note that excessive artwork changes, file conversions and logo or artwork modifications will be charged at an hourly rate.

Artwork approval

When all information is supplied, we put your file together and send you an art approval form.

You need to approve the final proof before we can proceed, we cannot process any job until we receive confirmation of approval.

NOTE: You are solely responsible for observing the legal rights to use copyrighted material.

How to find your company’s logo in vector format

In order to find a company logo in vector format, try contacting the AD Agency, or Design Studio in charge of printed company literature. All logos are usually created in a vector format. Most of the time logos have specific guidelines and PANTONE® colours.

Designing your garment

When you are designing garments try to picture your garment as it would look whilst you are wearing it. Sleeves and front and back panels offer good exposure for all your logos.

Remember that buttoned areas, zippers and seams can effect your artwork placement.

Design your garment layout for the smallest size you are ordering.